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The Effect of Personality Type and Job Performance on Emotional Exhaustion and Job Satisfaction - Staff of the Center for Children's foodservice management -


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The Effect of Personality Type and Job Performance on Emotional Exhaustion and Job Satisfaction - Staff of the Center for Children's foodservice management -

Article information

Korean J Community Nutr. 2018;23(6):496-505
Publication date (electronic) : 2018 December 31
doi : https://doi.org/10.5720/kjcn.2018.23.6.496
Kyung-Min Lee1, Min-Sun Jeon2orcid_icon
1National Institute of Food and Nutrition Service, Cheongju, Korea.
2Department of Food and Nutrition, Chungnam National University, Daejeon, Korea.
Corresponding author: Min Sun Jeon. Department of Food and Nutrition, Chungnam National University, 99, Daehak-ro, Yuseong-gu, Daejeon 34134, Korea. Tel: (042) 821-6836, Fax: (042) 821-8887, dearms@cnu.ac.kr
Received 2018 October 08; Revised 2018 November 30; Accepted 2018 November 30.

Abstract

Objectives

This study examined the relationship between the personality traits and job performance of Centers for Children's Foodservice Management (CCFSM) staff on emotional exhaustion and job satisfaction. In addition, the characteristics of the center organization were examined to provide practical guidelines for the operation of the center. The aim was to determine management implications with an important meaning in human resource management to enhance the efficiency of the operation of Centers for Children's Foodservice Management (CCFSM).

Methods

Out of 207 centers, there were 1,057 employees at 173 centers who agreed to participate in the study, the questionnaire was mailed on February 17, 2017 and collected by mail on March 31, 2017. Finally, 81 centers (46.82%) participated in the survey and 493 questionnaires were used.

Results

Neuroticism among the five personality factors had a positive (+) influence on ‘cynicism’ and ‘exhaustion’ among the three subordinate factors of emotional exhaustion, negative (−) effects on the ‘job’ among the six subscales of job satisfaction. In addition, openness showed a negative (−) effect on ‘loss of professional confidence’ of emotional exhaustion and positive (+) relationship with the ‘job’ of job satisfaction. Agreeableness appeared to have a negative (−) effect on all factors of emotional exhaustion and a positive (+) influence on all factors of job satisfaction. As a result of analyzing the effects of job performance on emotional exhaustion and job satisfaction, the planning and operations management team showed a positive (+) influence on all factors of emotional exhaustion and negative (−) influence on all factors of job satisfaction. On the other hand, the nutrition management team showed a negative (−) influence on all emotional exhaustion factors and a positive (+) influence on the factors of job satisfaction. The hygiene management team showed a positive (+) relationship with ‘Emotional exhaustion’ among the subordinate factors of emotional exhaustion and a negative (−) influence on the ‘Educational opportunity’ of job satisfaction.

Conclusions

The personality type and job performance of Centers for Children's foodservice management (ccfsm) staff significantly affected the emotional exhaustion and job satisfaction.

Keywords: Centers for Children's Foodservice Management (CCFSM); five personality factors; job performance; emotional exhaustion; job satisfaction

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Article information Continued

Copyright © 2018 The Korean Society of Community Nutrition
The Korean Society of Community Nutrition

This is an Open-Access article distributed under the terms of the Creative Commons Attribution Non-Commercial License (http://creativecommons.org/licenses/by-nc/3.0/) which permits unrestricted non-commercial use, distribution, and reproduction in any medium, provided the original work is properly cited.

Fig. 1

Fig. 1

Conceptual model of research

Table 1

Study of variables model fit index

Table 1

1) CMIN : minimum chi-square, 2) P-value : P<0.001, 3) χ2/df : chi-squared distribution/degree of freedom, 4) RMSEA : Root Mean Square Erro of Approximation, 5) CFI : Comparative Fit Index, 6) NFI : Normed Fit Index, 7) TLI : Tucker-Lewis Index, 8) IFI : Incremental Fit Index

***: p<0.001

Table 2

AVE and conceptual reliability

Table 2

1) AVE : Average Variance Extracted

2) CR : Construct reliability

Table 3

If the personality type is an independent variable, Research Model Fit Index

Table 3

1) CMIN : minimum chi-square, 2) P-value : P<0.001, 3) χ2/df : chi-squared distribution/degree of freedom, 4) RMSEA : Root Mean Square Erro of Approximation, 5) CFI : Comparative Fit Index, 6) NFI : Normed Fit Index, 7) TLI : Tucker-Lewis Index, 8) IFI : Incremental Fit Index

***: p<0.001

Table 4

If the personality type is an independent variable, research model structural equation analysis results

Table 4

***: p<0.001

Table 5

If job performance is an independent variable, Research Model Fit Index

Table 5

1) CMIN : minimum chi-square, 2) P-value : P<0.001, 3) χ2/df : chi-squared distribution/degree of freedom, 4) RMSEA : Root Mean Square Erro of Approximation, 5) CFI : Comparative Fit Index, 6) NFI : Normed Fit Index, 7) TLI : Tucker-Lewis Index, 8) IFI : Incremental Fit Index

***: p<0.001

Table 6

If job performance is an independent variable, research model structural equation analysis results

Table 6

***: p<0.001