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Analysis of Perception and Satisfaction of Military Foodservice that are Provided According to the Ranks of the Soldiers
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Jun Hee Kim, Se Jeong Bae
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Korean J Community Nutr 2015;20(1):53-60. Published online February 28, 2015
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DOI: https://doi.org/10.5720/kjcn.2015.20.1.53
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 Abstract
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- OBJECTIVES
The purpose of this study is to provide the basic data for efficient operation and management of the military foodservice by analyzing the satisfaction of the quality of the foodservice and the perception of the military foodservice which are provided according to the ranks of the soldiers.
METHODS
A total of 252 military personnel (48 Private, 87 Private first class, 74 Corporal and 43 Sergeant) participated in Gyeonggi area from November 1 to 30, 2013, and data were analyzed by the SPSS Win (ver 18.0).
RESULTS
The perception with foodservice, variety of menu (p < 0.001), importance (p < 0.01), problem (p < 0.05) and leftover reason (p < 0.05) significantly differed by the rank of the soldiers. With regard to the satisfaction with food, there were significant difference by rank for all items (p < 0.01). Satisfaction with facilities did not indicate significant differences by rank. Satisfaction with sanitation indicated significant difference by rank in the categories of table ware (p < 0.05), process of distribution (p < 0.05), employee's uniform (p < 0.001) and drinking water (p < 0.05). Satisfaction with service indicated significant difference by rank with regard to kindness of employees (p < 0.01), providing information on foodservice (p < 0.05) and fast distribution (p < 0.01).
CONCLUSIONS
In order to improve the satisfaction of all ranks, there is a need to offer a variety of nutritionally balanced menu and a proper amount of food provided through the voluntary food distribution services. The results also suggested the need to find a sustainable foodservice management plan to carry out satisfaction surveys regularly in the military foodservice.
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Citations
Citations to this article as recorded by  - Study on the Sodium Intake Knowledge and Practices for Reducing Sodium Intake in Soldiers
Ji Min Hwang, Sung Hee Min, Min June Lee
Journal of the East Asian Society of Dietary Life.2016; 26(6): 550. CrossRef
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