Il-Sun Yang; Bo-Sook Yi; Moon-Kyung Park; Seung-Hee Baek; Yoo-Sun Chung; Jin-Yi Jeong; Yoon-Ji Kim; Hye-Young Kim

doi:10.5720/kjcn.2013.18.5.491

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Evaluation of the Quality Attribute and Satisfaction on School Foodservice in 2010: Il-Sun Yang, Bo-Sook Yi, Moon-Kyung Park, Seung-Hee Baek, Yoo-Sun Chung, Jin-Yi Jeong, Yoon-Ji Kim, Hye-Young Kim; Korean Journal of Community Nutrition 2013;18(5):491-504.
DOI: https://doi.org/10.5720/kjcn.2013.18.5.491
Published online: October 31, 2013

Department of Food & Nutrition, Yonsei University, Seoul, Korea.

¹Department of Foodservice Industry, Hanyang Woman's University, Seoul, Korea.

²Department of Food & Nutrition, Shingu University, Kyeonggi, Korea.

³Research Center for Food, Nutrition and Foodservice Management, Yonsei University, Seoul, Korea.

Corresponding author: Hye-Young Kim, Research Center for Food, Nutrition and Foodservice Management, Yonsei University, 50 Yonsei-ro, Seodaemun-gu, Seoul 120-749, Korea. Tel: (02) 2123-4276, Fax: (02) 363-3430, tilooc@chol.com

• Received: August 30, 2013 • Revised: October 17, 2013 • Accepted: October 28, 2013

This is an Open-Access article distributed under the terms of the Creative Commons Attribution Non-Commercial License (http://creativecommons.org/licenses/by-nc/3.0/) which permits unrestricted non-commercial use, distribution, and reproduction in any medium, provided the original work is properly cited.

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Abstract
NOTES
REFERENCES

Abstract

The purposes of this study were to analyze the quality attributes, quality factors and customer satisfaction in school foodservice and to provide suggestions for improving school foodservice environments. The survey was distributed to different respondents (5,771 students, 2,045 parents, and 1,981 faculty members) at different types of schools (elementary school, middle school, and high school) on September 2010 in 16 cities and provinces. The data were analyzed using SPSS for descriptive analysis, one-way ANOVA, t-test and multiple linear regression analysis. First, all foodservice quality attributes were significant different by respondents and the faculty had higher scores than parents and students. A comparison of scores by respondents and distribution place demonstrated that classroom of student and parents had a higher score for quality attributes. The overall satisfaction with school foodservice was significant different by respondents and higher for classroom than for dining hall for student and parents. In comparison of annual data, there was decreased overall satisfaction and quality attributes in student and parents. Second, in the regression results, which showed the effects of the foodservice quality attributes on overall satisfaction by respondents and distribution place, improvements of 'food taste', 'pleasant foodservice environment', and 'kindness of employee' would increase satisfaction in most of the respondents. Third, the overall satisfaction with school foodservice was higher for nutrition teachers than dietitians for students and faculty. Therefore, the operators will need to make different efforts based on each customer needs to improve the overall satisfaction on school foodservice.
Keywords: quality attributes; quality factors; customer satisfaction; school foodservice

NOTES

This research was supported by a Ministry of Education and Science Technology.

REFERENCES

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Fig. 1

Comparison of overall satisfaction by respondents and distribution place.

Fig. 2

Comparison of overall satisfaction by respondents.

Fig. 3

Comparison of overall satisfaction by foodservice competent type : dietitians vs nutrition teachers.

Table 1

Comparison of the quality attributes by respondents

1) Mean ± SD

abc: Duncan's multiple comparison, ^***: p < 0.001

Table 2

Comparison of the quality attributes by respondents and distribution place

1) Mean ± SD

^*: p < 0.05, ^**: p < 0.01, ^***: p < 0.001

Table 3

Comparison of the quality factors by respondents

1) Foodservice quality: food taste, proper food temperature, adequate food quantity, menu variety, nutritional foods, food sanitation, quality of food ingredients

2) Mean ± SD

3) Foodservice operation: teacher's guidance on foodservice behavior, entertains suggestions offered to foodservice, providing information on foodservice

4) Foodservice environment: steady distribution, pleasant foodservice environment, kindness of employees

abc: Duncan's multiple comparison

^***: p < 0.001

Table 4

Comparison of the quality factors by respondents and distribution place

1) Foodservice quality: food taste, proper food temperature, adequate food quantity, menu variety, nutritional food, food sanitation, quality of food ingredients

2) Mean ± SD

3) Foodservice operation: teacher's guidance on foodservice behavior, entertains suggestions offered to foodservice, providing information on foodservice

4) Foodservice environment: steady distribution, pleasant foodservice environment, kindness of employees

^** p < 0.01, ^***: p < 0.001

Table 5

Comparison of overall satisfaction by respondents

1) Mean ± SD

abc: Duncan's multiple comparison, ^***: p < 0.001

Table 6

Comparison of annual quality attributes by respondents

1) Mean ± SD

^*: p < 0.05, ^**: p < 0.01, ^***: p < 0.001

Table 7

Comparison of annual quality factors by respondents

1) Mean ± SD

^**: p < 0.01, ^***: p < 0.001

Table 8

The effect of quality attributes on students' overall satisfaction in school foodservice

Independent variable: Quality attributes, Dependent variable: Overall satisfaction

β₁: Unstandardized coefficient β / β₂: Standardized coefficient β

^*: p < 0.05, ^**: p < 0.01, ^***: p < 0.001

Table 9

The effect of quality factors on overall satisfaction in school foodservice by distribution place

Independent variable: Quality attributes, Dependent variable: Overall satisfaction

β₁: Unstandardized coefficient β / β₂: Standardized coefficient β

^*: p < 0.05, ^**: p < 0.01, ^***: p < 0.001

Table 10

Comparison of quality attributes by foodservice competent type: dietitians vs. nutrition teachers

1) Mean ± SD

abc: Duncan's multiple comparison

^**: p < 0.01, ^***: p < 0.001

Figure & Data

REFERENCES

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Evaluation of the Quality Attribute and Satisfaction on School Foodservice in 2010

Korean J Community Nutr. 2013;18(5):491-504. Published online October 31, 2013

DOI: https://doi.org/10.5720/kjcn.2013.18.5.491

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We recommend

Evaluation of the Quality Attribute and Satisfaction on School Foodservice in 2010

Fig. 1 Comparison of overall satisfaction by respondents and distribution place.

Fig. 2 Comparison of overall satisfaction by respondents.

Fig. 3 Comparison of overall satisfaction by foodservice competent type : dietitians vs nutrition teachers.

Fig. 1

Fig. 2

Fig. 3

Evaluation of the Quality Attribute and Satisfaction on School Foodservice in 2010

Table 1

Comparison of the quality attributes by respondents

1) Mean ± SD

abc: Duncan's multiple comparison, ^***: p < 0.001

Table 2

Comparison of the quality attributes by respondents and distribution place

1) Mean ± SD

^*: p < 0.05, ^**: p < 0.01, ^***: p < 0.001

Table 3

Comparison of the quality factors by respondents

1) Foodservice quality: food taste, proper food temperature, adequate food quantity, menu variety, nutritional foods, food sanitation, quality of food ingredients

2) Mean ± SD

3) Foodservice operation: teacher's guidance on foodservice behavior, entertains suggestions offered to foodservice, providing information on foodservice

4) Foodservice environment: steady distribution, pleasant foodservice environment, kindness of employees

abc: Duncan's multiple comparison

^***: p < 0.001

Table 4

Comparison of the quality factors by respondents and distribution place

1) Foodservice quality: food taste, proper food temperature, adequate food quantity, menu variety, nutritional food, food sanitation, quality of food ingredients

2) Mean ± SD

3) Foodservice operation: teacher's guidance on foodservice behavior, entertains suggestions offered to foodservice, providing information on foodservice

4) Foodservice environment: steady distribution, pleasant foodservice environment, kindness of employees

^** p < 0.01, ^***: p < 0.001

Table 5

Comparison of overall satisfaction by respondents

1) Mean ± SD

abc: Duncan's multiple comparison, ^***: p < 0.001

Table 6

Comparison of annual quality attributes by respondents

1) Mean ± SD

^*: p < 0.05, ^**: p < 0.01, ^***: p < 0.001

Table 7

Comparison of annual quality factors by respondents

1) Mean ± SD

^**: p < 0.01, ^***: p < 0.001

Table 8

The effect of quality attributes on students' overall satisfaction in school foodservice

Independent variable: Quality attributes, Dependent variable: Overall satisfaction

β₁: Unstandardized coefficient β / β₂: Standardized coefficient β

^*: p < 0.05, ^**: p < 0.01, ^***: p < 0.001

Table 9

The effect of quality factors on overall satisfaction in school foodservice by distribution place

Independent variable: Quality attributes, Dependent variable: Overall satisfaction

β₁: Unstandardized coefficient β / β₂: Standardized coefficient β

^*: p < 0.05, ^**: p < 0.01, ^***: p < 0.001

Table 10

Comparison of quality attributes by foodservice competent type: dietitians vs. nutrition teachers

1) Mean ± SD

abc: Duncan's multiple comparison

^**: p < 0.01, ^***: p < 0.001

Table 1 Comparison of the quality attributes by respondents

1) Mean ± SD

abc: Duncan's multiple comparison, ^***: p < 0.001

Table 2 Comparison of the quality attributes by respondents and distribution place

1) Mean ± SD

^*: p < 0.05, ^**: p < 0.01, ^***: p < 0.001

Table 3 Comparison of the quality factors by respondents

1) Foodservice quality: food taste, proper food temperature, adequate food quantity, menu variety, nutritional foods, food sanitation, quality of food ingredients

2) Mean ± SD

3) Foodservice operation: teacher's guidance on foodservice behavior, entertains suggestions offered to foodservice, providing information on foodservice

4) Foodservice environment: steady distribution, pleasant foodservice environment, kindness of employees

abc: Duncan's multiple comparison

^***: p < 0.001

Table 4 Comparison of the quality factors by respondents and distribution place

1) Foodservice quality: food taste, proper food temperature, adequate food quantity, menu variety, nutritional food, food sanitation, quality of food ingredients

2) Mean ± SD

3) Foodservice operation: teacher's guidance on foodservice behavior, entertains suggestions offered to foodservice, providing information on foodservice

4) Foodservice environment: steady distribution, pleasant foodservice environment, kindness of employees

^** p < 0.01, ^***: p < 0.001

Table 5 Comparison of overall satisfaction by respondents

1) Mean ± SD

abc: Duncan's multiple comparison, ^***: p < 0.001

Table 6 Comparison of annual quality attributes by respondents

1) Mean ± SD

^*: p < 0.05, ^**: p < 0.01, ^***: p < 0.001

Table 7 Comparison of annual quality factors by respondents

1) Mean ± SD

^**: p < 0.01, ^***: p < 0.001

Table 8 The effect of quality attributes on students' overall satisfaction in school foodservice

Independent variable: Quality attributes, Dependent variable: Overall satisfaction

β₁: Unstandardized coefficient β / β₂: Standardized coefficient β

^*: p < 0.05, ^**: p < 0.01, ^***: p < 0.001

Table 9 The effect of quality factors on overall satisfaction in school foodservice by distribution place

Independent variable: Quality attributes, Dependent variable: Overall satisfaction

β₁: Unstandardized coefficient β / β₂: Standardized coefficient β

^*: p < 0.05, ^**: p < 0.01, ^***: p < 0.001

Table 10 Comparison of quality attributes by foodservice competent type: dietitians vs. nutrition teachers