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Table 1

Demographic characteristics of respondents

Table 2

School and foodservice characteristics of respondents

Table 3

Reliability and validity on individual emotional characteristics

1) Likert-type 5 point scale : 1 - strongly disagree / 5 - strongly agree

2) Variance %, Total variance % = 65.685%

Table 4

Individual emotional characteristics by characteristics of respondents

1) Mean ± SD, Likert-type 5 point scale : 1-strongly disagree / 5-strongly agree

^*: p < 0.05, ^**: p < 0.01, ^***: p < 0.001, ab: Tukey multiple comparison

Table 5

Reliability and validity on emotional labor

1) Likert-type 5 point scale : 1-strongly disagree / 5-strongly agree, 2) Variance %, Total variance %=75.650%

Table 6

Emotional labor by characteristics of respondents

1) Frequency of emotional displaty, 2) Intensity and variety of emotional display, 3) Surface acting, 4) Deep acting, 5) Mean ± SD, Likert-type 5 point scale : 1-strongly disagree / 5-strongly agree

^*: p < 0.05, ^**: p < 0.01, ab: Tukey multiple comparison

Table 7

Correlation analysis of individual emotional characteristics and emotional labor

1) Correlation coefficient

^*: p < 0.05, ^**: p < 0.01, ^***: p < 0.001

Table 8

Regression of individual emotional characteristics on emotional labor

1) R² = 0.066 adjusted R² = 0.063 F = 21.644^***

2) R² = 0.044 adjusted R² = 0.038 F = 7.043^**

3) R² = 0.030 adjusted R² = 0.027 F = 9.435^**

^*: p < 0.05, ^**: p < 0.01 ^***: p < 0.001

Figure & Data

REFERENCES

Citations

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